Setting up Site Search in GA4

When talking about site search reporting in Google Analytics I always refer back to the client we had years ago that had over 5 years of site search data but didn’t realise it was being collected. To their surprise they didn’t sell their top searched item but it was a product that was closely related to what they offer. The researched it further and found they could source it, ship it in and start selling it and have made lots of revenue on it since then.

Knowing what people are searching when they get to your site is important- visitors that search are normally searching for something that they can’t find on the site and this is generally content or products that you eitherdoordon’thave.

Whether it helps you expand your product range, add additional buttons or content to your site, or rename part of your navigation menu to better help people find what they need- site search is one of the less talked about reports in Google Analytics but one that can easily provide you with quick-win actionable insights.

Still using Universal Analytics and want to view how to set-up site search? You can follow the instructions on an older blog post hereTop Tips And Tricks To Using Google Analytics Better.

In this blog we are going to focus on how to set this up for GA4.

The first important step whether you are setting site search up for Universal Analytics or GA4 is identifying what your search query parameter is.

Not sure what your site search query parameter is? To get the query parameter perform a search on your own website, take a look at the URL, notedown the letters or sequence that appears justbeforethe search term or terms. Then perform another search and check the URL again to see if the same letters or sequence appears again before your search term. If it does and this is a common pattern, then you can take this as your search query parameter.

For example, in the case of GlowMetrics, when you perform a search on our website you will see asbefore the search term each time so this is our query parameter that Google Analytics can now use to identify that a search has been performed:

Next:

1. Login to your GA4 property and click on the gear icon
2. Under PROPERTY navigate to DATA STREAMS and select your WEB STREAM DETAILS
3. Click the gear icon under ENHANCED MEASUREMENT
4. Under the 4^thoption down – SITE SEARCH – make sure this is turned on and select SHOW ADVANCED SETTINGS
5. In here, add your SEARCH TERM QUERY PARAMETER and click SAVE.

The first 30 seconds of the video will demonstrate this:

https://www.youtube.com/watch?v=IP3vP_yf9rY

You’ll want to check that this is working when you’ve set it up so go back to your site and perform a search. Then, go back to your real-time reports and under the ‘Event countbyEvent name’ widget, you should see at least 1 event against event name:view_search_result:

 

To be sure that your search term has come through- click on theview_search_resultsevent and you should see the event parameterkey search_term, clicking on this, you should see the value (your search term- in this case, I searched for ‘site search’). Note- it might take a few minutes for the key and value to appear as you drill down.

If you can’t see your search/search keyword- make sure you aren’t filtering out your IP!

Want to check your site search data going forward (not just in the last 30 minutes)?

You’ll be able to see this under your ENGAGEMENT reports under EVENTS under the event:view_search_results Our follow-up blog demonstrates how to do this: Exposing site search terms in GA4

 

Happy site search analysing!

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12 responses to “Setting up Site Search in GA4”

1. Alex says:

   June 3, 2021 at 12:57 pm

   This doesn’t help. If I click the view_search_results link I can only view terms searched in the last 30 minutes. How do I find the history of all search terms?

   I tried to create a report like another blog post suggested (Analysis Hub > Exploration), but I don’t see the search_term option in the list of Dimensions.

   Anyone else find GA4 removed all usability and replaced it with less data and more confusion?!

   Reply
   • Joanne Kearney says:

     June 15, 2021 at 12:16 pm

     Hi Alex,

     To view the search terms retrospectively (not just in real-time) you have to create the event as a custom dimension first under CONFIGURE (on the LHS menu), then Custom definitions > Create custom dimension > under Event parameter > select search_term. This will allow you to then select and use the search_term dimension in reports (Analysis Hub > Exploration).

     I’ll do another blog on this (with screenshots) this week but hopefully this helps in the meantime.

     Joanne

     Reply
2. Anthony says:

   June 4, 2021 at 7:45 pm

   I also don’t see the dimension “search_term” when creating the report. What’s the issue?

   Reply
   • Joanne Kearney says:

     June 15, 2021 at 5:22 pm

     Hi Anthony,

     To view the search terms retrospectively (not just in real-time) you have to create the event as a custom dimension first under CONFIGURE (on the LHS menu), then Custom definitions > Create custom dimension > under Event parameter > select search_term. This will allow you to then select and use the search_term dimension in reports (Analysis Hub > Exploration).

     I’ll do another blog on this (with screenshots) this week but hopefully this helps in the meantime.

     Joanne

     Reply
3. Taralee Alcock says:

   September 16, 2021 at 11:07 pm

   I have tried this and while your instructions are very clear, I can’t seem to get it to work. Do you have any suggestions about what else I could try?

   Reply
   • Joanne Kearney says:

     September 17, 2021 at 9:22 am

     Hi Taralee,

     Is it that you can’t see any search terms searched in the ‘last 30 minutes’ widget or are you looking for historical data?

     If it is the latter, have you followed the 2nd blog to view the site search terms outside the ‘last 30 minutes’ period?

     https://glowmetrics.craftandslice.com/blog/5-step-guide-to-view-site-search-terms-in-ga4/

     Thanks,

     Joanne

     Reply
4. Rizki says:

   August 9, 2022 at 11:39 am

   Hi Joanne, thanks for the article.
   I want to make sure. I have created custom dimention for search_term , but it doesnt show any value :(. Is there a delay time for google to collect it ?

   Reply
   • Joanne Kearney says:

     August 9, 2022 at 11:24 am

     Hi Rizki,

     Have you/any user searched your site after you’ve created the custom dimension? If not, then perform a site search (making sure you haven’t filtered out your IP), then wait a few hours and set-up an exploration report as detailed in step 6 here: https://glowmetrics.craftandslice.com/blog/5-step-guide-to-view-site-search-terms-in-ga4/

     Let me know if that works,

     Joanne

     Reply
5. Aimee Turner says:

   May 15, 2023 at 6:13 pm

   In UA you can view the search queries by navigating to Acquisition > Google Ads > Keywords or Search Queries. Another path is Campaigns > Paid Keywords.

   How does this data get set-up in GA4?

   Reply
   • Joanne Kearney says:

     May 16, 2023 at 1:24 pm

     Hi Aimee,

     Assuming that you’ve set-up the Site Search Query parameter (search_term) as a custom dimension you’d go to:
     Reports > Engagement > Events > view_search_results > Site Search Query (card).

     If you want this to be a permanent feature so the report is more easily accessed, edit the LIBRARY then
     Create a new report > Pull together the dimension for Site Search Query and the Metric Event Count > Save > Add to report collection.

     This table showing site search queries by events (searches) will then appear on the left hand nav as a report that can be easily accessed.

     Thanks,

     Joanne

     Reply
6. Jessica says:

   June 25, 2023 at 2:19 pm

   I don’t have the event “view_search_terms” in GA4.

   Reply
   • Joanne Kearney says:

     June 26, 2023 at 4:26 pm

     Hi Jessica,

     Does your site have a search facility on it? Is Site Search turned on under Enhanced Measurement?

     Thanks,

     Joanne

     Reply